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What Do I Need To Know Before I Purchase
A Kiln?
Before Purchasing Your Kiln – Determine Kiln Location 1. Adequate space – at least 12 inches of space between the kiln and the wall. (However, for operator comfort, allow room to walk around the kiln if maintenance is required. Stackable kilns require tightening of the kiln rings while firing for proper alignment.) 2. All flammable materials such as curtains, plastics, etc. in the area of the kiln should be removed. 3. Choose a dry, well-ventilated area with good access to allow easy loading and unloading, yet out of the way of children and other activities. 4. Position the kiln with the observation holes clearly visible and the electronic controller within easy reach. 5. For kilns equipped with a power cord, place the kiln to the left of the proper electrical outlet so that the kiln can be plugged in without touching the metal jacket. 6. Because all kilns generate heat the stand or frame should be placed on a cement floor. Tiles or linoleum could be damaged without this precaution. 7. If the kiln is to be placed outside, ensure that moisture is not permitted. Use a roof over the kiln or some type water resistant tarp when the kiln is not being fired. 8. Remember to use sheet metal or non-flammable material to shim the legs when leveling the kiln. Electrical Hookup To provide the performance it was designed to give, your new kiln must have the proper outlet and breaker to supply adequate voltage and amperage. An incorrect connection may cause disappointing or even hazardous results. A qualified electrician needs to be consulted to determine whether your wiring is adequate. Electric kilns running on 120 volts will plug into a standard outlet if the power cord is a NEMA 5-15 but require a NEMA 5-20 receptacle if the power cord is 5-20. Standard glass kilns will run on 240 volts, single phase. If your kiln was ordered 208 volts, single or three-phase power, it will be noted on the nameplate on the kiln. Commercial electric kilns may be wired for 240, 208, 380, or 480 volts; single or three phase. Most commercial kilns require direct wiring and a receptacle outlet is not required. Any kiln ordered three-phase will be direct wired. Olympic model numbers identify their interior dimensions on most kilns and the letters designate model features. Example: 189GFETLC HB – Hot Box HE - High Fire (Cone 10)
with electronic controller GF – Glass Fusing E – Electronic Controller TLC – Top & Clamshell Loading FL – Front-loading TLC – Model has Top and Clamshell Loading capabilities GFE – Glass Fusing with Electronic Controller _____________________________________________
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Most smaller 120 volt kilns are shipped via UPS.
Most 240 volt kilns are shipped via common carrier.
. . Receiving
Your 240 Volt Kiln Olympic Kilns packs and ships its merchandise so that it will arrive at its destination undamaged. When the driver signs for the pick-up, he is stating the shipment is in good order when it left the factory. This means we hold the carrier’s receipt that your order left in good condition. We do not allow any deductions from invoices for damaged ware. It is the receiver’s (you) responsibility to understand and comply with standard shipping and receiving practices as described in this section. The carrier is responsible for transporting your freight but not for unloading it. UPS will deliver smaller shipments to your door. However, for shipments delivered by freight carrier, a lift gate is required if you do not have a loading dock. You must purchase lift gate service at the time you submit your order for processing. If you do not have a loading dock, a lift gate for transporting the freight from the truck to ground level is required upon delivery. You will need to request lift gate service when ordering your kiln. Otherwise additional freight charges will be incurred upon delivery of freight. It is your responsibility to move the freight from the truck to its place of use. . Upon Delivery You have the option of refusing delivery if the freight appears to be damaged. Check the count of the items ordered, and note on the carrier’s delivery receipt any shortages. If any damage appears on outside of package, have the driver inspect the packages and note on the carrier’s delivery receipt the damage. Immediately after delivery, open all cartons to determine if there is any concealed damage. ❑ Retain all damaged items with their packaging ❑ Call carrier to report damage and request an inspection within 24 hours. If a call is made later than 36 hours, the carrier can deny your claim. ❑ Confirm call in writing by registered mail and keep a copy for your records. Upon Carrier Inspection Make sure the damaged items have not been moved from the receiving area prior to discovery of the damage. Allow the inspector to inspect damaged items, cartons, inner packing materials and freight bill. Be sure to retain your delivery receipt, it will be required as supporting documentation when a claim is filed. Once the inspector has filled out the inspection report, read it carefully and make sure you agree with the report. Unless repairs will be completely satisfactory, be sure the inspector requests replacement on the inspection report otherwise a new item cannot be ordered to replace what can be repaired. After Carrier Inspection Continue to retain damaged merchandise even though the inspection has been completed. Damaged items cannot be used or disposed of without written permission from the carrier. Do not return damage items to the shipper without written authorization from the supplier. If damage items are picked up by the carrier for salvage secure the receipt. Documents Required for Filing a Freight Claim: ❑ Your carrier’s loss or damage claim form ❑ Shipper’s original invoice or copy ❑ Original bill of lading ❑ Original paid freight bill ❑ Carrier’s inspection report ❑ Repair invoice It is the customer’s responsibility (as consignee) to file any claim. Olympic Kilns is willing to assist you in collecting claims but this willingness does not make us responsible for collection of claims or replacement of materials damaged or lost. . OLYMPIC KILNS AND KPS CANNOT MAKE FREIGHT CLAIMS FOR CUSTOMERS .
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KPS Clay Company, LLC * 1986 Tucker Industrial Rd * Tucker (Atlanta) * GA * 30084 Phones: 800-241-1895 or 770-986-9011 Fax: (678) 205-2001
